Who to Contact

Meet your Income and Neighbourhood Officers for your area. Please call 0345 677 2277 or click on the names below to send an email.


Alison Bromham

Alison Bromham, Income Officer
Email Alison

Holly Doughton Holly Doughton, Neighbourhood Officer
Email Holly


Mardy Area of Abergavenny

Lauren Francis Lauren Francis, Neighbourhood Officer
Email Lauren
gemma smith


Gemma Smith, Income Officer
Email Gemma



Monmouth and Wyesham

Cally McCarthy

Cally McCarthy, Income Officer
Email Cally

Anthony O'Connell Anthony O'Connell, Neighbourhood Officer
Email Anthony


Chepstow, Bulwark, Portskewett, Caerwent

Nicola Pocock

Nicola Pocock, Neighbourhood Officer (Monday to Tuesday) 
Email Nicola

 picture of jacob richards

Jacob Richards, Neighbourhood Officer (Wednesday to Friday)
Email Jacob

Jessie O'Connell

Jessie O'Connell, Income Officer
Email Jessie


Calidicot, Undy & Magor


Helen Screen

Helen Screen, Income Officer (Monday to Tuesday)
Email Helen

Geraint House Geraint House, Neighbourhood Officer
Email Geraint


Gilwern, Raglan, Goytre, Usk 

Kerris Winter

Kerris Winter, Income Officer
Email Kerris

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Live Support

Our advisors are available Monday-Thursday 9am-4:30pm and Friday 9am-4pm. Please note Live Chat will be unavailable on the afternoon of 31st August.