About Us
Monmouthshire Housing Association (MHA) Ltd was established on 21st January 2008. The association was established to receive the housing stock of Monmouthshire County Council (MCC) through a large scale voluntary transfer. The association is a new Industrial and Provident Society (IPS), managed by a voluntary board and an executive management team.
MHA's main purpose is to provide and manage affordable homes in Monmouthshire for people who need them and to ensure all those homes are improved to meet the Welsh Housing Quality Standard by 2012 and then maintained at that standard. The association manages and maintains around 3,600 homes and 290 leasehold properties, as well as large numbers of garages and other land around and within our estates.
The main objective for the organisation in the first 5 years is to deliver the promises outlined in the Offer Document to tenants. This document was developed by Monmouthshire County Council to enable tenants to decide to vote for or against a transfer to MHA. The offer document outlined in clear terms the additional services that tenants could receive from MHA. The document is legally binding between MHA and MCC and the majority of the promises must be delivered by 2012.
Our mission is:
To provide high quality homes and services that put people first.
MHA has also adopted the following values:
Open: we will act honestly and with integrity and our decisions will be made inclusively and transparently.
Fair: we are committed to delivering services with an even hand and ensuring equality of opportunity for everyone.
Flexible: we will be innovative and proactive and view change as opportunity.
Achieving: it will set and reach ambitious goals and targets.
Before receiving the housing stock from MCC, MHA set a number of high level objectives:
- To make best use of its homes to meet continuing demands for affordable housing
- To work in partnership with the Council to help achieve safe and active communities
- To improve access to its services by expanding new technologies and innovative ways of working
- To achieve high levels of customer satisfaction, actively seeking to improve services
- To listen to customers and actively involve them in the service
- To put tenants at the heart of decision-making
MHA is a registered social landlord (RSL) and is regulated by the Welsh Assembly Government (WAG). As an IPS it is also regulated by the Financial Services Authority (FSA).
