Careers

Current Vacancies

Please Note: Applications for employment will only be considered if made using the official MHA application form. Submissions made by CV will not be accepted.

The application form is available in Microsoft Word 2003 format.

	Download an Application Form, Microsoft Word format
	Download the Employees' Handbook (PDF format) Download our Equal Opportunities Policy (PDF format)

Become one of our team

At Monmouthshire Housing we pride ourselves on being a small, closely-knit team of professionals. Our staff are highly trained and committed to providing high quality homes and services that put people first.

Our Values – Open, Fair, Flexible and Achieving are embedded in everything that we do from being Open and transparent in making decisions, to Achieving ambitious goals and targets that we set ourselves.

We regularly consult our staff to ensure we are providing the things that are important to them at work. This includes the reward package that is provided for employees of MHA.

‘Your Benefits’

Our total reward package offers something for everyone and combines attractive salaries, development opportunities, Lifestyle and Flexible benefits.

• Salary
  
  We offer competitive 'market related' salaries. There is also an annual cost of living review.
  
  
• Pension
  
  Staff are eligible to join either the Local Government Pension Scheme or the Social Housing Pension Scheme from day one of employment providing their contract is for longer than 3 months – These are final salary schemes.
  
  
• Leave
  
  There's a generous annual leave entitlement of between 23 and 30 days per annum, dependant on experience, plus 8 Bank holidays and 2 extra concessionary days.
  
  
• Personal Development Opportunities
  
  We place a high priority on learning and development to make sure our staff are able to carry out their roles effectively and therefore deliver excellent services. As well as providing funding for courses that are required for your role, we also offer generous Study Leave. To recognise the commitment we make to Personal Development, we are currently in the process of applying for Investors In People status. All new staff benefit from attending our induction course and thereafter have a Supervision meeting with their manager between 6 – 12 weeks to discuss workload and development issues.
  
  There is a Staff Development Review Process which provides all staff with feedback on their performance and agreement on development opportunities.
  
  
• Working Arrangements
  
  Our standard working week is 37 hours - most staff are able to benefit from the flexi time scheme - whereby hours can be adjusted to balance your work and home life effectively. Under this scheme it is possible to take up to 2 days 'flex' leave per month, where additional hours have been accrued, and with the approval of the line manager.
  
  
• Flexible Working
  
  We recognise that everyone has a life outside of work and that is why all permanent staff can apply to work flexibly for reasons such as caring for relatives, or to take up hobbies. Subject to a qualification period of employment, staff can also apply to take a career break, for example to travel or to undertake voluntary work. All requests are considered on an individual basis and accommodated wherever practically possible.
  
  
• Lifestyle and Flexible Benefits
  
  The Lifestyle Benefits offer discount on a host of products and services, whilst the Flexible Benefits provide a selection of salary sacrifice options some of which may be purchased with tax and NI savings, e.g. buy and sell holidays, health screening, Childcare Vouchers, Cycle To Work etc.
  
  
• Discounted Creche Facilities
  
  Staff are able to claim 5% discount from the fees of Little Stars Day Nursery which is situated within the Mamhilad Park Estate.
  
  
• Discounted Leisure Facilities
  
  All staff are able to join Monmouthshire County Council Leisure Centres with 25% discount off their membership rates.
  
  
• Car Loans
  
  Staff who are required to have regular use of a vehicle may apply for a competitive rate car loan. Repayments are made by monthly deduction from salary for up to five years for new vehicles.
  
  
• Health, Safety & Well Being
  
  BUPA Cash Plan - MHA pays for every member of staff to have Entry Level on the BUPA Cash Plan which provides partial reimbursement for certain medical expenses. The Plan also includes access to a confidential Helpline which provides help and advice on medical, legal, tax domestic, debt counselling, stress counselling, and welfare, including benefit entitlement and education. Members also benefit from having access to the BUPA website which provides advice on health and well-being.
  
  Company Sick Pay Scheme - Entitlement is dependant on length of service with MHA, and more generous than Statutory Sick Pay, full details of our scheme are provided in our Employee Handbook.
  
  Independent Counselling Service - An independent counselling service provides face-to-face confidnetial support for issues such as depression, bereavement, coping with injury or illness, divorce etc.
  
  Occupational Health Service - We use an independent, confidential occupational health service which is delivered by a team of health professionals who specialize in occupational medicine. As well as pre-employment screening, they also support us in the rehabilitation of employees returning to work following ill-health.
  
  Working Environment - As a principle we strive to offer a pleasant working environment. We are currently developing plans for a new head office. Complimentary tea and coffee is provided in all offices.
  
  Social Environment - MHA is a professional but also fun and sociable place to work. A range of activities are organised throughout the year, which give our staff the opportunity to interact in a relaxed social environment. This includes a funded Christmas party.

Job opportunities at MHA

We have a range of opportunities within our Teams some of which are listed below:

Property Services

• Administration
• Surveying
• Trade Operatives, including Apprenticeships
  

Housing & Communities

• Customer Services
• Housing Management
• Maintenance
• Cleaning
• Scheme Co-ordinator

Resources

• Human Resources
• IT
• Finance

Corporate Services

• Continuous Improvement

Housing Management

Housing Assistants, Officers and Managers are responsible for all aspects of tenancy and estate management.

The Housing Teams ensure that rent arrears are controlled effectively, and also make sure that as many of our properties are filled as possible. When new tenants move into our properties, the Housing Team make sure that they have all of the information that they need – they also help tenants who want to move into another property.

IT Support

The IT Support Assistant is the first port of call for all staff members who have any IT related issues. The IT Assistant carries out regular maintenance to our IT systems, and monitors and maintains the health of them.

The IT Assistant also gets involved in development projects to ensure that our IT Systems are at the cutting edge of technology.

Maintenance Officer

Maintenance Officers liaise and consult with tenants on all aspects of reactive maintenance.

They inspect the properties before the work is carried out. They also inspect vacant properties before people move in, and ensure that we are able to let them.

Trades Operatives

Our Trades Operatives cover a range of professions including Carpenters, Electricians, Heating Engineers, Painters, Plumbers. They are responsible for the reaction and planned maintenance of our properties and are at the forefront of our provision of excellent customer service.

Investing in our people

Our vision states the commitment to employing staff who are highly qualified, professional, achieving and working towards common goals.

The five year HR Strategy outlines our objectives to support this vision and, to date, a significant number of those objectives have been met.

All MHA managers have either completed or are about to commence the Chartered Management Institute Diploma in Management course.

We have created four Trainee positions throughout Housing Management and Finance Divisions to achieve either MSc in Housing or ACCA.

Five Housing Assistants are currently studying towards the Diploma in Housing via distance learning and one member of staff is currently studying towards the Chartered Institute of Marketing degree. In addition to funding college fees for Distance Learning Trainees, we also provide generous Study Leave Allowance which the trainees can use either for attending college or preparation for assignments or exams.

We are developing a recognition scheme called MAP (Monmouthshire Achievers Programme) which aims to link into Career Pathways for specific roles, and provides acknowledgement for those employees who have achieved the core requirements for their post.

Personal Development Portfolios are issued to every member of staff to assist them in the performance management process and their own development.

We are currently in the process of applying for the Investors in People award.

The HR Strategy also refers to our commitment to developing employment in the local economy. Recent advertisments for Trade Apprentices saw schools and colleges in the area involved in the recruitment process.

In the first six months of MHA's existence, £48k was spent on core training, on-going professional development and other courses.

We have developed Management and Staff Codes of Conduct. These are designed to emphasise the mutual respect and professionalism that is expected within the workplace to support the HR Strategy objectives.