Contact us

Opening Hours

Our opening hours are 8:30 am - 5:00 pm Monday to Thursday and 8.30 am - 4:30 pm on Fridays

you may experience delays when calling By telephone...

During office hours to report a repair, please call 0800 980 7751 (free from mobiles and landlines)

Outside of office hours please call 0800 980 7751

01495 761143 is no longer in use please use 0800 980 7751

If you would like to make a payment, please call 0800 085 3557 (free from mobiles and landlines)

For any other enquiries please call 0345 677 2277 (local call rate, including from a mobile)

Please note, calls to MHA may be recorded for training and monitoring purposes. 

Our busiest times on the phones are between 8.30 and 10.00 so please be patient with us during these times.


Via Live Chat...

Chat live to one of our advisors - just click the orange Chat Live now! tab from the bottom of any page of this website. Advisors are available Monday-Thursday 9am-4:30pm and Friday 9am-4pm.

Via the website...

To submit a general enquiry online please click the link below -

General Enquiry Form


Via Email...

By text message...

General enquiry

To submit a general enquiry message to MHA via text, start your message with the word GEN or GENQUIRY (please do not use any punctuation after it or start a new line, just add a space) and send it to 07538 004 004. Please include as much detail as possible to ensure your enquiry is passed to the correct MHA personnel. For example, GEN What are MHA's opening hours?

Neighbourhood Officer callback

If you are an existing MHA tenant and would like your Neighbourhood Officer to call you to discuss some aspect of your tenancy, send the word CALLME to 07538 004 004. Please note CALLME is all one word with no space.

Please note, standard text message charges apply, i.e. you will be charged the standard rate for each message you send by your mobile phone provider or have it deducted from your allowance in the normal way.

In writing...

Monmouthshire Housing Association
Nant-Y-Pia House,
Mamhilad Technology Park,

Chat Live now!

Live Support

Our advisors are available Monday-Thursday 9am-4:30pm and Friday 9am-4pm.