how long it will take
How long will my repair take?
When you order a repair, the work will be given a 'priority' before it is passed to the contractor/work-person. This priority is indicated a maximum time for the job to be done. The repair priorities are as follows:
- Emergency Priorities: Include total loss of electricity, heating or hot water (depending on season), insecure doors and windows at ground floor level, blocked toilet where there is only one toilet in the property. Where there is an immediate Health & Safety risk MHA will attend to these within 2 hours and make safe. Where there is not an immediate Health & Safety risk MHA will attend on the same day.
Routine Priorities: Include toilet cistern running/overflowing, blocked gutters, damaged fence, door entry system not working. MHA will respond to and complete these repairs within 20 working days.
Urgent Priorities: Include blocked sinks/toilets, faulty extractor fans, radiator not heating, faulty door handle. MHA will respond to and complete these repairs within 5 working days.