how long it will take
How long will my repair take?
When you order a repair, the work will be given a 'priority' before it is passed to the contractor/work-person. This priority is indicated a maximum time for the job to be done. The repair priorities are as follows:
Emergency Priorities: Include total or partial loss of electricity, heating or hot water (depending on the season) and insecure doors and windows. MHA will respond to these priorities within 2 hours and complete the repair that same day.
Urgent Priorities: Include a blocked toilet or sink. MHA will respond to and complete these repairs within 24 hours.
Non-Urgent Priorities: Include faulty extractor fans, etc. MHA will respond to and complete these repairs within 5 working days.
- Routine Repairs: Include blocked gutters or damaged fences. MHA will complete these repairs within 20 working days.