I am a new 'Starter' Tenant

Welcome to MHA

As a new tenant you will sign a ‘starter tenancy’ with MHA. You will be supported from pre-tenancy through your starter period by the New Homes team for the first 12 months of your tenancy.

The New Homes team offers an enhanced housing management service to new tenants set up to settle into their homes. We provide assistance, help you manage your rent account and can refer you to other services to provide specialist help.

If everything goes well, after 12 months your starter tenancy will change to a more secure tenancy and you will have a Neighbourhood Officer instead of a New Homes Officer to support you with your tenancy.

New Homes Team

Julie Nicholas - New Homes Manager Julie Nicholas, New Homes Manager
Emma Gallo - New Homes Officer

Emma Gallo, New Homes Officer

Tel: 01495 761003 or email Emma 

Lorrain Denly - New Homes Officer

Lorraine Denley, New Homes Officer

Tel: 01495 745763 or email Lorraine

Nigel Casson - Void Officer

Nigel Casson, Void Officer

Tel: 01495 761012 or email Nigel  

Karolina Gola

Karolina Gola, Admin Officer

Tel: 01495 761014 or email Karolina


Tenancy Basics

rent button report a repait button report ASB button make a complaint button 

Support and advice

Moneywise is a free confidential service offered by MHA to help and support tenants make more of their money and maximise their incomes.

Looking for help into work or Education?  Our Work & Skills Wise team are here to help and support our tenants of all ages into work, education or training.

Get Involved and help us to improve our communities, homes and services for tenants. You can engage with MHA in lots of ways including; through activities in your communities, giving us feedback or coming along to an engagement activity.

Need help with budgeting? This free planner is available from CAB Cymru here. You can also search for their free ‘CAB budget tracker’ app on your mobile phone and install it to use anytime, anywhere.

Useful links

Need to refer back to your housing application? Visit Homesearch 

Protect your home contents Contents Insurance

Moving In & New Tenant Films


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Live Support

Our advisors are available Monday-Thursday 9am-4:30pm and Friday 9am-4pm. Thank you.