if you miss a repair visit

What happens if I miss a repair visit?

It is important that every effort is made to attend your appointment time. If you know that you are unable to attend the pre-arranged appointment, please contact us immediately on 0800 980 7751 to re-arrange.

If unfortunately you do miss the appointment, due to unforeseen circumstances, the engineers/contractors will leave a calling card to say that they have visited the property. If you have one of these cards through your door, you need to get in touch with The Repairs Helpline on 0800 980 7751 again to re-arrange your appointment time.

If you do not respond to the calling card, your repair will be cancelled on our system.

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Our advisors are available Monday-Thursday 9am-4:30pm and Friday 9am-4pm. Thank you.