What is Universal Credit?

Universal Credit is a simple, single payment for people of working age, out of work or in work and on a low income. It will combine the following benefits: Please read our FAQs for more information.

  • Housing Benefit
  • Income Support
  • Jobseeker’s Allowance
  • Employment & Support Allowance
  • Child Tax Credits
  • Working Tax Credits


The rules around Universal Credit can be complex, recently there have been changes for those approaching pension age.  If you are reaching pension age over the next 12 months and if you are unsure of what this means for you and your benefits please call 0345 677 2277  to speak to one of our Money and Benefits Advisors.


Universal Credit will be paid directly to one member of your household, which may not be the case for you currently.

If your rent is covered by Housing Benefit it will no longer be paid directly to us.

You will be responsible for making your rent payments to us. Click here to view how to pay your rent.

Once you are receiving Universal Credit, it is your responsibility to manage and budget your money on a monthly basis.  If you need help with this, our Money Wise Team will be happy to help.