Service Testing Team

Are you keen to influence and improve the services MHA provides to its tenants? If so, the Service Testing Team is the one for you.

The Service Testing Team is a vibrant group of mystery shoppers that test MHA services from the point of view of you, the tenant, helping us to monitor and improve the services we provide.

To date, the team have been busy reviewing the Rent Payment Line, Informal Complaints process and the standard of cleaning of internal communal areas, with many more checks in the pipeline.

As a member of the team you will learn a variety of transferable skills, make new friends and hopefully have fun!


The team meets every couple of months and you can attend to suit you. Transport can be provided or travel expenses reimbursed, with complimentary buffet and refreshments provided in recognition of your contribution.

If you too are inspired at the prospect of shaping the services that matter to you and you are an existing MHA tenant just contact Lorna Selmer on 01495 761142 or email

The door to MHA is always open so why not join the Service Testing Team? You too can influence, improve and inspire, just like our current members…

Here are some of the most recent recommendations from the Service Testing Team – Service Testing Team Recommendations

To view some of the work that our former Scrutiny Panel accomplished, please see the reports in the ‘Useful information’ section below.