Robust measures have been put in place at our sheltered housing schemes, which are being constantly reviewed, to ensure the health and safety of both our tenants and staff.


Updated 1st April 2020

Health and Safety checks are still being carried out by MHA estate officers – we have asked that tenants remain in flats or practice social distancing when the estate officers are in the building

Cleaning is also still being carried out and again, we would ask tenants to remain in their flats or practice social distancing when our cleaners are in the building.

Tenants have also been advised they are not to use the communal areas at the schemes and that the laundry facility is limited to just one person at a time

If a tenant requires support, please ring our mainline number on 0345 677 2277 and they will be sign posted to the relevant team.


19th March 2020

We have made the decision to temporarily stop non-essential visits to our sheltered schemes with immediate effect. This is purely a precaution.

Relatives and friends of tenants will continue to be welcomed at schemes. We kindly ask that you do not visit our schemes if you are currently unwell, or if you, a partner or dependent has recently returned from a category 1 or 2 country.

Visitors should continue to follow Public Health Wales advice on hygiene, particularly as Coronavirus presents a greater risk to older people.

Essential visits from medical specialists or buildings maintenance, if necessary, will also continue. MHA are also taking steps to increase cleaning at all schemes.

A senior staff team is meeting daily and will continue to monitor the situation.