We would like to thank all our tenants for their understanding during this difficult time.  MHA is working hard to ensure emergency repairs and gas servicing continues whilst ensuring we are complying with Government guidelines on social distancing.

To support the Government guidelines in applying social distancing we have taken the difficult decision to further scale back the service we provide.

From Wednesday 25th March 2020, we will continue to carry out the following repairs in the timescales that are listed below :


Total or partial loss of power – same day

Unsafe electrics e.g. exposed wires, broken socket/light fittings – same day

No bathroom lighting – same day if no natural light, 5 days if natural light in bathroom

No power or water to electric shower – same day if anyone in household has medical needs for daily bathing and there is no other bathing facility in the property; 5 days if another bathing facility is in the property

Total loss of lighting to communal area – same day


Total loss of water – same day

Partial loss of water – 3 days

Blocked toilet or drains – same day if it is the only toilet in the property; 3 days if another toilet available

Toilet not flushing – same day if it is the only toilet in the property; 3 days if another toilet available

Unable to turn tap on/off – 3 days

Water leak – same day if electrics are affected. 3 days if electrics are not affected and water can be contained.


*Gas leak or suspected gas leakEmergency – 2 hours attendance by Transco

*Suspected carbon monoxideEmergency – 2 hours

No heating or hot water (up to 1st May) – Same day

No heating or water (after 1st May) – 3 days

Water leak on boiler – 3 days

Low pressure on boiler – 3 days

Gas Servicing – Continues to be scheduled


Roof leak causing severe water penetration – 5 days

Security issue at property e.g. ground floor window, external door – Same day

Loose stair bannister/handrail – 3 days

Unsafe floorboard or stair tread – 3 days

Install of grab rails (referrals only) – 5 days

Our new repairs procedure

  • When you report a repair we will ask you for more details to help us to understand the repair in more detail.
  • If we can talk you through the repair on the phone – we will.
  • If we need to, we will visit your home and will phone you 15 minutes before arrival to give you instructions on the next steps, including which room to stay in during the repair.
  • It’s critical that you stay in the room that the tradesperson asks you to, for the duration of your repair.
  • When complete, we will inform you we’re leaving and you can then leave the room and close the door.
  • On occasion, we may need to wear disposable overalls, gloves, boot covers and masks when carrying out our work.  Please don’t be alarmed by this.  Your safety and that of our colleagues are our priority, so we are only carrying out emergency health and safety repairs and gas servicing.

Thank you