We can support you

We recognise the importance of having the right support at the right time, which is tailored to your needs. Our support team can help you to manage your tenancy, live independently in your home and get involved with local groups and activities in your community. We work with a range of other organisations and have already achieved some fantastic results which have made a real difference to people’s lives.

Support & Wellbeing

If you are aged 16 or over, are at risk of losing your home, need some help with managing your tenancy or need some support to live independently in your home or community, we may be able to help you.

We cover the whole of Monmouthshire and the service is available to anyone, not just MHA tenants.  We can help to enhance your quality of life by providing help and advice with things like welfare benefits, debt and managing your money. 

We enable people to have a voice and help them to manage their own tenancy, set up utilities, liaise with their landlord, to feel safe in their home and to feel like a part of the community.  The team look to provide support to prevent homelessness and will help to make sure that you are living in a home that meets your needs.  91% of people supported in the last year were managing their own home for six months plus.

Domestic Abuse

Domestic abuse is when someone in a close relationship with you behaves in a way that causes you physical, mental, or emotional damage. Domestic abuse includes any incident of threatening behaviour. Domestic abuse can be psychological, physical, social, financial or emotional.

Domestic abusers are usually a person’s spouse, partner, ex-spouse, ex-partner or other close family member. Most people affected by domestic abuse are women, but some men are abused by their partners.

Abuse is not just about physical violence, it can involve emotional abuse or coercive control.  This is when someone uses a form of oppression to make you feel afraid.  They will repeatedly use the same tactic and behave in a way that makes you feel controlled, dependent, isolated or scared.  Coercive control could involve:

  • Destruction of property
  • Isolation from friends, family or other potential sources of support
  • Threats to harm or kill you and/or your children
  • Control over access to money and how you spend it, personal items, food, transport and telephones
  • Watching your movements/stalking
  • Repeatedly putting you down, calling you names and telling you that you are worthless
  • Threatening to publish information about you or report you to authorities
  • Forcing you to take part in criminal activity or child abuse.

Domestic abuse can include violence inflicted on or witnessed by children.  The adverse effects of living with domestic abuse for children is a child protection issue.  The effects can link to poor educational achievement, social exclusion, juvenile crime, substance misuse, mental health problems and homelessness from running away.  Domestic abuse is not a ‘one off’ occurrence, it is frequent and persistent.

I am suffering from domestic abuse. Is there support available?

We are here to support you.  If you are in fear of, or actually suffering from abuse, you can talk to us in confidence.  We work with partner organisations to offer help and support to anyone suffering domestic abuse.  You and any witnesses will be offered support throughout the investigation and your case will be dealt with confidentially and sensitively.  Where proportionate, we will work with our partners to take action against perpetrators of domestic abuse.  MHA condemns any form of abuse.

If you are one of our tenants and you are a victim of abuse we may change or add locks to your home, offer window or door alarms, improve fencing, and add security lights or securing the property while you are away.  It is important that you talk to us.  We are here to help you.

If you want to speak confidentially to a member of our Community Safety team, please contact us by emailing  ASB.Secure@monmouthshirehousing.co.uk or by calling our main line on 0345 6772277.  If you wish to speak a female member of staff, please let us know.  Alternatively contacted the National Domestic Abuse Helpline – 0808 2000 247

Useful helplines, websites and apps

Here are some useful websites which can give further advice and support.

24 hour helplines …

The LiveFearFree helpline is a free, confidential 24 hour helpline run by Welsh Women’s Aid. Call 0808 8010 800 or email info@livefearfreehelpline.wales

Childline is a confidential helpline for children and young people experiencing or witnessing abuse run by the NSPCC. The helpline is 0800 11 11 and open 24/7.

Refuge – 24-hour National Domestic Abuse Helpline – https://www.nationaldahelpline.org.uk/

Men’s Advice Line – https://mensadviceline.org.uk/   (not 24 hours)

Additional information and support …

UK Government – https://www.gov.uk/guidance/domestic-abuse-how-to-get-help

Local Support Agencies Search – https://www.bright-sky.org.uk/

Free From Fear – https://www.freefromfear.wales/about-free-fear-project

Safe Spaces Online – https://uksaysnomore.org/

ManKind Initiative – http://www.mankind.org.uk/

Galop LGBT Domestic Abuse – https://galop.org.uk/

Bright Sky app – https://www.hestia.org/brightsky

This is a free mobile app that provides support and information to anyone who may be in an abusive relationship.