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Investing in growth we will remain a financially strong and resilient business, championing fair and local procurement.

Our focus for 2024-27

  • Ensuring MHA delivers the highest standards of governance.
  • Securing value for money in the services MHA provides.
  • Embracing innovation and new technologies to improve the way we deliver services.


Measuring success

  • Externally validate Board performance, skills and competencies to deliver future ambitions.
  • Deliver operating surplus in line with the Financial Plan, Treasury Strategy and Golden Rules.
  • Maintain overall rent arrears at 3%.
  • Maintain UC arrears at a maximum of 6%.
  • Achieve a channel-shift increase of 10% this year through MHA’s digital strategy.
  • Digitalise analogue systems and create a new care line alarms service.
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Monmouthshire Housing Association Limited is registered in England & Wales and is authorised and regulated by the Financial Conduct Authority as an Industrial and Provident Society with charitable rules Registration No 30087R, and is registered with the Welsh Government as a Registered Social Landlord Registration No L144. Registered Office: Nant-Y-Pia House, Mamhilad Technology Park, Mamhilad, Pontypool, Monmouthshire, NP4 0JJ.
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