We’re here to help you

Our Customer Service Advisors are here to talk to you whichever way you choose to contact us.  Before contacting us you may be able to find the answer to your question in our frequently asked questions section.


For general enquiries call:
0345 677 2277

Opening hours:
Monday to Thursday – 8:30am – 5pm
Friday – 8:30am – 4:30pm
Saturday and Sunday – Closed


Fill in our enquiry form:


Or email: customerservices@monmouthshirehousing.co.uk

General Enquiry Form

General enquiry

To submit a general enquiry message to MHA via text, start your message with the word GEN or GENQUIRY (please do not use any punctuation after it or start a new line, just add a space) and send it to 07538 004 004. Please include as much detail as possible to ensure your enquiry is passed to the correct MHA personnel. For example, GEN What are MHA’s opening hours?

Neighbourhood Officer callback

If you are an existing MHA tenant and would like your Neighbourhood Officer to call you to discuss some aspect of your tenancy, send the word CALLME to 07538 004 004. Please note CALLME is all one word with no space.

Please note, standard text message charges apply, i.e. you will be charged the standard rate for each message you send by your mobile phone provider or have it deducted from your allowance in the normal way.

Chat live to one of our advisors – just click the orange Chat Live now! tab from the bottom of any page of this website.

Advisors are available

  • Monday – Thursday 9am – 4:30pm
  • Friday 9am – 4pm

Monmouthshire Housing Association
Nant-Y-Pia House,
Mamhilad Technology Park,

How to find us

Visiting us?  Click below for directions.  We look forward to welcoming you.



Tell us about your experience

The best way to improve our services is by listening to what our customers have to say and then acting on it.  We welcome feedback from our customers whether good or bad.