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If you are a resident or one of our valued stakeholders, you should (hopefully) already be aware that we are deep in the process of changing our company name, to ensure it is future fit, and enables us to deliver our aspiration to help the growing housing crisis in South Wales.
Residents and stakeholders have been personally notified of our intention to change our name and refresh our values and mission statement; ensuring they align with both our plans to create more homes and to continue providing the first-class services our residents tell us that they value.
Feedback already received
A BIG thank you to everybody who has taken the time to respond to our consultation survey, we appreciate your honesty and kind words.
Feedback was generally extremely positive, although understandably there are 3 areas of concern to some residents, these are:
The costs involved with the rebrand
Our response: We are doing everything we can to minimise costs. We have a talented in-house team who are playing a key role in the identity change and roll out and our procurement team are ensuring we get value for money throughout the process!
Potential impact on services, in the event we extend our geographical boundary
Our response: Maintaining and improving our excellent customer satisfaction ratings, is absolutely a priority for us and will continue to be at the core of everything we do.
Possible confusion of our older, more vulnerable residents
Our response: We will ensure all communications are clear, and delivered in a way tailored to our residents’ needs.
This page will keep you up to date with what we are doing to help allay the above fears, as well as unveiling what our new identity is.
We want to stress that the impending rebrand is not the result of a merger and doesn’t involve any other organisation.
To read a recent communication sent to all residents, please click here.
FAQs
Monmouthshire Housing (MHA) will become Awen Housing Group, but we will be known simply as Awen.
Over the past year, we’ve listened to our residents, staff and partners’ opinions on what makes us different. The sense of creativity, inspiration and natural compassion that runs through MHA came across loud and clear.
Awen embraces all this, and seemed the perfect choice for us, it also reflects our deep Welsh roots, and our proud heritage and culture.
MHA was created in 2008 to take on the housing stock of Monmouthshire County Council. Since then, we have grown a lot and we even build our own homes.
MHA has served us well and reflects our roots and our history in Monmouthshire, but we now find ourselves gradually growing into an organisation not limited by geography. In fact we recently broadened our reach and are developing new homes in the adjacent counties of Newport and Torfaen.
We are a strong organisation and want to make sure that this continues, by providing the services that our residents expect and building even more affordable homes across South Wales, we can make sure that this can happen.
We will start using Awen from Monday 28th September 2026.
Absolutely not. This change is not a merger and doesn’t involve any other organisation. We are the same organisation with the same employees, management team and Board, but from 28th September we will be known as Awen.
There will be inevitable costs involved with the rebrand, however, value for money is extremely important to us. We will ensure that costs are aligned to when we would normally be replacing workwear, renewing van contracts and ordering signage etc.
We are confident that the rebrand will give us more opportunities to work with others to provide more high-quality services, improve existing homes and to provide more homes for people who need them.
Exactly the same way as you have always done, our telephone number will remain the same.
You can still call us on: 0345 677 2277.
However, our email address, web address and social media platforms will change to reflect our new name. We will write to you before the launch date to confirm the new details.
Yes you will, although it will be called MyAwen to reflect our new name . All app services will continue as normal, and you’ll still be able to book and reschedule repairs, and pay your rent. It will just look a little different and have a different name! Again we will write to you and explain more before the launch date.
This will change automatically. You don’t need to do anything.
No you do not need to change anything due to the rebrand. Your tenancy, rent, and benefit payments stay the same. We are updating our name directly with the Department of Work and Pensions (DWP) and the Council. You only need to report a change if something else changes, such as your address, rent, household, or income.
There will be no changes to the services you receive, although we’ll be wearing new Awen branded uniforms when we visit your home for repairs and maintenance.
You’ll have the same occupation contract (tenancy agreement). This won’t impact your right to live in your home and access the same services.
No. You’ll have the same lease, and it won’t affect your right to live in your home.
The way we set our rent charges will stay the same. As set out in your Occupational Contract, our rents and service charges are reviewed on an annual basis.
No your services will still be provided by the same lovely team you have always dealt with.
No Monmouthshire Homesearch is a separate entity, hosted by MHA on behalf of the Council and other partner housing associations who operate within Monmouthshire. This will not change.
Growth is really important for us to continue to improve your homes, communities and the services we offer. More homes, means more income to reinvest into the homes and communities we offer as well as helping us to tackle the housing crisis in Wales.
During the last 15 months we have consulted with a range of people, including our customers and stakeholders. This took the form of focus groups, online surveys and workshops to help us understand what they thought of MHA and to help us develop our plans for the future.
If you would like more information about the rebrand please visit our website or contact our Customer Services Team on 0345 677 2277.
We have recently launched ‘The Exchange’, which is a dedicated space for our residents to share ideas, voice their opinions and help shape our services. This could be by completing a quick survey, submitting a new suggestion, or feedback on what matters most to you. There will also be lots of fun and competitions to take part in along the way.
To get on board, visit this page.