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    If you are a tenant, your rent is one of the most important payments you will need to make but we appreciate that your circumstances can change.


    If you ever fall behind with your rent, don’t ignore it. We appreciate that it can be a difficult and stressful situation, but telling us first can be the first step in the right direction.


    If you’re struggling to pay your rent, please contact us straight away via 0345 677 2277 or You can also use Live Chat or Facebook Messenger. Our experienced & supportive Income Team are here to help.

    Service Charges

    If you are a leaseholder, you are required to contribute towards a service charge, under the terms of your lease. We are legally required to collect these from leaseholders to help fund the day-to-day running costs of blocks of flats.


    The charge goes towards repair costs, insurance and management of the building and administration on our leasehold management service.

    Ways to pay

    This is the easiest and most convenient way of paying and our preferred method. Give us a call on 0345 677 2277 to set up over the phone.


    A Direct Debit can be set up for any day of the month and for any frequency including weekly, fortnightly, monthly, four weekly and quarterly.

    If you use internet banking via your bank or building society’s website or mobile phone app, you can set up MHA as a payee for your rent using Account Number 40601837 and Sort Code 20-01-43


    Please ensure you give your account reference or property address when making payments – otherwise we will not be able to credit the payment to your account.

    Allpay are the UK market leader in payment services within the public and social housing sector, are fully accredited by Visa and Mastercard and maintain the highest and most stringent Level 1 accreditation for the Payment Card Industry Data Security Standard (PCI DSS).


    We use Allpay for payments by telephone, mobile app, online and text message.

    If you don’t already have an Allpay payment card, give our Customer Service team a ring on 0345 677 2277  and they will sort one out for you.
    Once you have your Allpay payment card, you need to register for an Allpay account by visiting (NB: your Reference Number appears below your name on your Allpay card)
    Now that you are registered, you can choose how you pay – online, app, text or Post Office/PayPoint.

    To pay online, visit the Allpay website and login:


    Make sure you are registered with Allpay first.

    The Allpay app is available to download for free from the Apple App Store and Android Play Store.


    Make sure you are registered with Allpay first.

    You’ll need to register your mobile number on the Allpay website. You will be allocated a unique code and password, which you will need each time to send with the amount you want to pay.


    Check out this page if you need help with how to layout the text message:


    Make sure you registered with Allpay first.

    You can use your Allpay payment card at any Post Office or shop displaying the PayPoint logo.


    Please note this payment method can take the longest to hit your rent account – sometimes taking up to 3 working days, which could end up going into the following rent week.


    Make sure you registered with Allpay first.

    Need help with Universal Credit?

    Head over here for more information on Universal Credit and what to do when it is your time to move across.
    Find out more about UC
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    Rent and Service Charge setting

    Rent and Service Charge Setting 2024/25
    To find out more about how we set our rents and service charges for 2024/25.
    About Local Rents
    How the Local Rent model works.
    Answers to Frequently Asked Questions about Local Rent Setting.
    Rent Setting Policy
    You can find out more in our Rent Setting Policy.
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    Monmouthshire Housing Association Limited is registered in England & Wales and is authorised and regulated by the Financial Conduct Authority as an Industrial and Provident Society with charitable rules Registration No 30087R, and is registered with the Welsh Government as a Registered Social Landlord Registration No L144. Registered Office: Nant-Y-Pia House, Mamhilad Technology Park, Mamhilad, Pontypool, Monmouthshire, NP4 0JJ.
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