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What can we do on MyMHA?

  • Check your balance.
  • Make a payment anytime, anywhere.
  • Update your details, such as your email address or phone number.
  • Make an enquiry about your rent or service charges.
  • Give us your feedback, including making a complaint.
  • Book a repair.
  • Report anti-social behaviour.
  • Keep up to date with what is happening in your community.


We also have plans to further develop the app so you’ll be able to access important documents relating to your ‘contract’ with MHA, such as your Tenancy Agreement, electric and gas certificates.

How can I download the MyMHA app?

Smartphone and tablet users can visit the App Store or Google Play depending on your device and search for MyMHA.


It is a straightforward process that shouldn’t take more than 5 minutes. We have created a suite of how-to videos that show you what you need to do to set up the App.

It will be both on the letter that we have sent you informing you that the App would be going live, or on your rent statement. We also emailed and/or text tenants (if we had details).


If you don’t have access to your rent statements or have misplaced your letter, call our Customer Service Team, and they can let you know your tenancy number, but we will need to ask a few security questions first.


Alternatively you can use our Live Chat icon found at the bottom right of our website page and select ‘Live chat’ ‘General Enquiries’.


Make sure you enter your RAG number exactly as it is written, as the field is case sensitive.

You need to be registered with Allpay in order to make any payments. If you would like to register call us on 03345 677 2277 and we will be happy to process your registration today.

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Monmouthshire Housing Association Limited is registered in England & Wales and is authorised and regulated by the Financial Conduct Authority as an Industrial and Provident Society with charitable rules Registration No 30087R, and is registered with the Welsh Government as a Registered Social Landlord Registration No L144. Registered Office: Nant-Y-Pia House, Mamhilad Technology Park, Mamhilad, Pontypool, Monmouthshire, NP4 0JJ.
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