Skip to content

How to End Your Contract

To end your Contract, you must give us 4 weeks’ notice. The notice must:

  • Be in writing
  • Be signed and dated by all Joint Tenants
  • State the day that you want the Contract to end
  • Give at least 4 weeks’ notice.


We can provide you with a notice template to sign digitally to make things easier.


When we receive your notice, we will arrange for an Officer to visit and check your property before you leave. This is to make sure that you have maintained your home and are leaving it in an acceptable condition, in accordance with the terms of your Contract.


Failure to leave your home in an acceptable condition will result in you being charged.


Returning Your Keys

You must return property keys to us by 4pm on the day the notice ends, or by 4pm on the next working day, if the contract ends on a weekend or Bank Holiday.


The easiest way to do this is to use one of our ‘drop-boxes’.


During your Contract Notice Period, you’ll receive from us:

A key-envelope; this will have your ‘property code’ on there.
A key-receipt form; to go inside your key envelope.
A key-drop info leaflet; giving the 4 drop-box locations.


We provide 4 locations across Monmouthshire, for you to conveniently & securely drop the keys to end the contract. You must also phone us, directly after you drop off the keys, to advise us you have done so.


You can also return keys to us at our head office, during opening hours. Failure to follow instructions will mean that MHA cannot end the contract efficiently & may result in additional charges.

Getting in touch

If you have any questions about the process of ending your contract with us just talk to us.
Contact us
Banner image
Hide website

Monmouthshire Housing Association Limited is registered in England & Wales and is authorised and regulated by the Financial Conduct Authority as an Industrial and Provident Society with charitable rules Registration No 30087R, and is registered with the Welsh Government as a Registered Social Landlord Registration No L144. Registered Office: Nant-Y-Pia House, Mamhilad Technology Park, Mamhilad, Pontypool, Monmouthshire, NP4 0JJ.
© Monmouthshire Housing 2024
Designed & built by