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We're here to help you feel at home!

As a new tenant you will be supported from the moment you receive your offer / pre-tenancy appointment, by our friendly New Homes Team.


The New Homes Team are responsible for making sure everything is in place, to ensure your move can happen.  For example, they will discuss your individual needs, your Occupation Contract and your new property with you, prior to you moving in.


Your New Homes Officer will continue to support you through the first few weeks of your contract.


In fact, the New Homes team offer a one-stop-shop for tenants who have recently signed a new Occupation Contract; providing an enhanced housing management service, to help you settle in and give you the best start in your new home.


We can also provide the following assistance & support if needed:

  • Managing your rent account.
  • Understanding your Occupation Contract (used to be called a Tenancy Agreement).
  • Refer you to specialist services, such as financial advice.


In a nutshell, we are here to help ensure you are happy in your new home and starting your MHA journey.


4-6 weeks after moving in


You will have a ‘new tenant visit’ from your New Homes Officer where we will review your situation to check everything is going well, and you are managing in your new home or if you need some additional support.


Following this visit, you will leave the New Homes Service, and be allocated a Neighbourhood Officer, who will then oversee your ongoing contract with MHA. An Income Officer will also always be on hand to help you with any rent and benefits issues you may have.

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Monmouthshire Housing Association Limited is registered in England & Wales and is authorised and regulated by the Financial Conduct Authority as an Industrial and Provident Society with charitable rules Registration No 30087R, and is registered with the Welsh Government as a Registered Social Landlord Registration No L144. Registered Office: Nant-Y-Pia House, Mamhilad Technology Park, Mamhilad, Pontypool, Monmouthshire, NP4 0JJ.
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