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By championing a culture of inclusivity, diverse talent and healthy living we will support people to flourish and fulfil their true potential.

Our focus for 2024-27

  • Maintaining upper quartile customer satisfaction.
  • Inclusivity and engagement is at the core of what we do.
  • Investing in our colleagues to meet their potential.


Measuring success

  • Maintaining overall tenant satisfaction levels at 89%.
  • Maintain staff turnover at 10% or less.
  •  Achieve minimum of 85% staff satisfaction across all factors of engagement.
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Monmouthshire Housing Association Limited is registered in England & Wales and is authorised and regulated by the Financial Conduct Authority as an Industrial and Provident Society with charitable rules Registration No 30087R, and is registered with the Welsh Government as a Registered Social Landlord Registration No L144. Registered Office: Nant-Y-Pia House, Mamhilad Technology Park, Mamhilad, Pontypool, Monmouthshire, NP4 0JJ.
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