Report a Repair

Reporting a Repair

*Please note that any emergency repairs logged online between 23 December and 28 December will not be actioned until Thursday 29 December. Please use the repairs hotline 0800 980 7751 to log any emergency repairs.

You can report a repair in any of the following ways,

  • Click here to report it on-line. Please note, this service is only monitored during office hours. If you have an emergency, please call 0800 980 7751.
  • Call our Repairs Hotline on Freefone 0800 980 7751 (Mon-Thur 8:30am to 5:00pm, Fri 8:30am to 4:30pm).
  • By giving details to any member of the Association's Neighbourhood team.

Please note calls to MHA may be recorded for training and monitoring purposes.

Out of hours (after 5:00pm Mon-Thur, after 4:30pm Fri, weekends and Bank Holidays) you should use our Repairs Hotline 0800 980 7751 for emergencies only.

Report a repair on-line

MHA's on-line Repair Reporting Service allows you to easily and quickly identify the area of your property requiring maintenance using a series of pictures and diagrams.

Please note that the repair reports created by this on-line service will only be received and processed during office hours.


You have two options depending on the type of device you are using...
Click for mobile version (when using a smartphone to browse this website) Click for full version (when using a computer or tablet)
Report a repair using a smartphone Report a repair using a computer or tablet


When your repair has been completed, we'd be grateful for your views on how well it was carried out. Please complete our Your Views - Repairs Satisfaction Survey form to send us your feedback.

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Live Support

Our advisors are available Monday-Thursday 9am-4:30pm and Friday 9am-4pm. Please call 0345 677 2277 or text GEN followed by your message to 07538 004 004. Thank you.