Report a Repair

An emergency repair is something that poses an immediate risk to your health, safety or security.

It is important to report emergency repairs immediately to ensure the health and safety of you and your neighbours.

Emergency repairs can be reported at any time to our 24/7 repairs hotline by calling 0345 677 2277.

Emergency repair examples:

• Total or partial loss of power
• Unsafe electrics (e.g. exposed wires, broken socket/light fittings)
• No bathroom lighting
• No power or water to electric shower
• Total loss of lighting to communal area
• Total loss of water
• Blocked toilet or drains
• Toilet not flushing
• Water leak
• Gas leak or suspected gas leak
• Suspected carbon monoxide
• No heating or hot water in the winter months (up to 1^st May)
• Security issue at property (e.g. ground floor window, external door).

If you’re at home, and you can do it safely, turn off your gas supply. The gas mains tap should be beside your gas meter.

Then leave your home and call the National Gas Emergency Number on 0800 111 999. Remember to never use your phone near a gas leak, move well away from the vicinity.

Please then give us a call on 0345 677 2277.

Non-emergency repairs are things you can reasonably live with for a short time, without immediate risk to your health, safety or security. For example, a damaged internal door or plastering.

You can report a repair via:

• Our free MyMHA app  Find out more about the MyMHA app.
• Live Chat
• Calling 0345 677 2277

Community Housing Cymru (CHC), in partnership with TPAS Cymru and Welsh housing associations have worked together to develop a resource to help tenants understand the steps they should take if you are not satisfied that a problem in your home has been sorted. This factsheet outlines the options available to you if you are not happy with the service you receive from MHA.