The Welsh Government has announced Wales will enter a 2 week Firebreak Lockdown from 6pm Friday 23rd October – Monday 9th November. This service update informs tenants how this will impact on MHA’s services to you.
Repairs and maintenance
You will continue to see our vans out and about in your communities as both urgent and non urgent repairs and home safety checks such as gas testing continue. All repairs should be booked as normal – tenants will be offered the opportunity to defer general repairs until after lockdown (unless the fault poses an imminent risk to safety).
All work will be carried out with the necessary precautions in place, and in line with Welsh Government’s guidance.
Allocations and lettings
Lettings – We will continue to let available homes, however if you ask us to delay your sign-up because of the Firebreak, your provisional offer will remain in place and a sign-up date will be agreed for after the 9th November.
New homes – Available properties will continue to be advertised as usual via Homesearch, you should continue to register on line for new applications and bid on suitable advertised properties.
Handing back keys when a tenancy ends – St David’s Charity Shops will be closed for 2 weeks, so are unable to accept key returns. If you have given notice and the tenancy is due to end during the fortnight please contact us, to make new arrangements for handing over your keys.
Giving your notice on your tenancy: Informal notice can continue to be given by phone or email, contact the office for details.
Mutual exchanges will continue unless you wish to delay until after 9th November.
Sheltered Schemes
To ensure the continued safety of our tenants and staff, the communal lounge areas will remain closed for socialising and general activities.
We continue to operate an enhanced cleaning service and ask if any tenants experience symptoms, call 119 to arrange a Covid-19 test and self-isolate. If you receive a positive test, please contact MHA on 01495 761100 (available 24/7) so we can send a specialist cleaning team to your scheme.
All tenants and visitors must follow Government guidance not to visit other households or meet other people they do not live with.
Supporting you
For tenants receiving support services, please be reassured we are still here to support you by telephone, virtually and with social distancing precautions in place, as we have been during these past months. If visits are not a necessity we will be providing telephone calls for the next 2 weeks.
Don’t suffer in silence, we are also here to help you with money worries, employment, universal credit, getting on line, anti social behaviour and other general enquiries. Have a look at our website for more information. https://www.monmouthshirehousing.co.uk/covid-19/
Why do we need a firebreak?
For further information on what the Firebreak means and guidance on what is expected of us all, the Welsh Government have put together some additional information, click here
https://gov.wales/coronavirus-firebreak-frequently-asked-questions
Getting in touch
If you are worried about how COVID-19 may affect you, you can get in touch with us via a range of ways, have a look at our contact us page for full details.
https://www.monmouthshirehousing.co.uk/contact/
Regular updates to our services are provided on Twitter and Facebook.
We know things are difficult at the moment, but would like to reassure you our commitment to you has not changed. The health and safety of you, your family and our staff continue to be our absolute priority.
