Leaseholders

Here to help

We are here to help our leaseholders with any queries they may have about their lease. If you cannot find an answer to your question in the frequently asked questions section, please email customerservices@monmouthshirehousing.co.uk or contact us on 0345 677 2277.

Leaseholder handbook

The Leaseholder Handbook provides information on the services leaseholders receive from MHA. It also outlines leaseholders’ rights and responsibilities and our responsibilities as a landlord. Although the handbook is not a substitute for legal advice and does not replace the lease. Other information booklets can be found in the ‘Useful information’ section below.

Service charges

As a leaseholder you are required to contribute towards a service charge, under the terms of your lease. The Association is legally required to collect these from leaseholders to help fund the day-to-day running costs of blocks of flats.

The charge goes towards repair costs, insurance and management of the building and administration on our leasehold management service.

Pay your service charge

Tell us about a repair

If something in your home is broken or has stopped working properly, let us know so we can help

Troublesome neighbours?

Whether it’s anti-social behaviour, misuse of communal areas or something else, tell us so we can step in

Share your thoughts

Send us feedback on your experience with us so we know what’s working well and where we can improve

Find out more about getting involved

MHA is committed to developing the service we provide to leaseholders. We aim to take every opportunity to inform and work with leaseholders through various methods such as opinion surveys, forums, public meetings and via articles in our tenant magazine.

If you are interested in getting involved to help improve our leasehold management service, please get in touch.

Leasehold Advisory Service

The Leasehold Advisory Service is a Non Departmental Public Body funded by Government to provide free impartial advice on the law affecting residential leasehold property in England and Wales.

Their website is available at www.lease-advice.org

Major works good practice guides can be found at www.lease-advice.org/major-works-good-practice-guides/