Online Payment

Online Payment

Complete the payment form below to pay via our secure payment system. You will need your Rent Reference Number which is printed on your payment card (if you do not know this number please use the first line of your address).

After clicking the Pay Now button you will be asked for your name, address and contact details before being transferred to our secure payment processing service where your credit/debit card details will be collected.

Payment amount (£): SecurityMetrics for PCI Compliance, QSA, IDS, Penetration Testing, Forensics, and Vulnerability Assessment


 

Direct Debit

Paying by Direct Debit

As well as being the easiest and most convenient way of paying for tenants, Direct Debit is also MHA’s preferred method and we encourage as many of our tenants as possible to pay this way.

If you would like to pay your rent by Direct Debit please contact us on 01495 745770 to set up over the phone

A Direct Debit can be set up for any day of the month and for any frequency including weekly, fortnightly, monthly, four weekly and quarterly. Please advise us when you call your preferred choice.

Alternatively you can click the following link for the Direct Debit form MMSR Direct Debit Instruction.pdf [pdf] 36KB and return to:

Alison Smith, Monmouthshire Housing Association, Nant Y Pia House, Mamhillad Technology Park, Mamhillad, Pontypool, NP4 0JJ.

Allpay

Telephone

Paying by telephone

You can make a payment over the phone using a debit or credit card by calling us free (including from a mobile) on 0800 085 3557.

Select option 1 for the 24-hour Automated Payment Line or,

Select option 2 if you wish to speak to an advisor (between the hours of 8.30am and 5.00pm Monday to Thursday, or 8.30am and 4:30pm on Friday)

Please have your card and rent payment details to hand to help us process your payment.

Internet Banking

Internet Banking – Online & Mobile

If you use internet banking via your bank or building society’s website or mobile phone app, you can set up MHA as a payee for your rent using Account Number 40601837 and Sort Code 20-01-43

Please note – ensure you give your tenancy reference or property address when making payments – otherwise we will not be able to credit the payment to your account

Online banking uses the Faster Payments Scheme (FPS) and is a free and secure service to transfer money.

  • Your money will usually reach the destination account in a matter of hours
  • Faster Payments can be made 24 hours a day, 7 days a week
  • Faster Payments can be sent immediately or set up for the future.

PayPoint

Paying via PayPoint or Post Office

  

Paypoint and Post Office – You can now use your Allpay Payment card at any Post Office or shop displaying the PayPoint logo. If you need to replace your AllPay payment card or have any questions please contact us on 01495 745770.

You can search and find all the different Paypoint and Post Office outlets available in the country, where you can make rent payments by visiting the Payment Outlets page or Post Office branch finder.

If you would like us to send you a AllPay Payment Card, please complete the Payment Card Request form below,

Payment Card Request

Note: Questions marked by * are mandatory

How to pay your rent

Direct Debit

The easiest and most convenient way of paying your rent. This is also our preferred method and we encourage as many tenants as possible to set up a direct debit.

A direct debit can be set up for any day of the month and for any frequency including weekly, fortnightly, monthly, four weekly and quarterly.

Once set up, your rent will automatically be taken from your bank account so you don’t need to worry about making a payment. To set up a direct debit call us on 0345 677 2277.

Standing Order

You can set up a standing order with your bank or building society to pay a set amount on the same date (of your choice) each month.

To set up a standing order use Account Number: 40601837 and Sort Code: 20-01-43. Be sure to give your tenancy reference or property address when making payments otherwise we will not be able to credit the payment to your account.

Online Payment

Online payments can be made through the MHA website by clicking here. You will need your rent reference number which can be found on your payment card. After clicking the Pay Now button you will be asked for your name, address and contact details before being transferred to our secure payment processing service where your credit/debit card details will be collected.

Internet Banking

If you are using your bank or building societies internet banking you can set MHA up as a payee using Account Number: 40601837 and Sort Code: 20-01-43. Be sure to give your tenancy reference or property address when making payments otherwise we will not be able to credit the payment to your account.

AllPay

To pay your rent with AllPay you will need to have registered your AllPay reference number at www.allpayments.net This number can be found on your AllPay card and you will need an email address to register.

Once registered you can pay via;

  • AllPay Payment App – The app can be downloaded for free from the App Store (Apple IOS) or Google Play (Android). Log in using the details used when registering and follow the on-screen instructions to make a payment.
  • AllPay website – Pay online at www.allpayments.net.
  • By text – Register your mobile number at www.allpayments.net/textpay. You will be allocated a unique code and password, you will need to include this in the message along with the amount being paid.

Text pay instructions:

  1. Pay – Text message must always start with the word “Pay” which can be in upper or lower case.
  2. Text Code – After the word “Pay”, the text message must include the unique code you have been given e.g. rent.
  3. Amount – The text message must include the amount of money that you wish to pay e.g. 5.00 or 5 to signify “five pounds”. Do not use the pound (£) symbol as this will result in an incomplete payment. 1.50 would signify one pound and fifty pence, while 1.5 would be rejected as an incomplete amount.
  4. Text Password – The text message must include your text password which is automatically allocated and comprises the last 4 digits of the card itself e.g. 1234.
  5. Send the complete message to 81025 to make the payment. You will receive a text message in reply (can take up to 3 minutes) to tell you whether the payment was made successfully.

Example Text Message: Pay rent 5.00 1234

You can check your text code and password at any time by logging on to www.allpayments.net/textpay and viewing the card you have registered.

Please keep receipts as proof of payment.

Lost your payment card? Click here to request a new one (Link to Request a payment card form)

Telephone

You can make rent payments over the phone using a debit or credit card.

Call 0303 123 1127 and select option 1 for the 24 hour automated payment line. Alternatively press option 2 if you wish to speak to an advisor between 8:30am – 5:00pm Monday to Thursday and 8:30am – 4:30pm Friday.

When using option 1, the automated service, you will need to have already registered your AllPay reference number.

Cash or Cheque

Cash can be paid into any branch of Barclays Bank using Account Number: 40601837 and Sort Code: 20-01-43. Please keep your receipt as proof of payment.

All cheques should be made payable to Monmouthshire Housing Association Ltd and posted to Monmouthshire Housing Association, Nant-Y-Pia House, Mamhilad Technology Park, Mamhilad, Monmouthshire, NP4 0JJ.

I’m struggling to pay my rent?

If you are having difficulties paying your rent please don’t ignore it and speak to your Income Officer as soon as possible as they may be able to provide you with some help, advice or support.