Welcome to Monmouthshire Housing

As a new tenant you will be supported from your point of offer & pre-tenancy appointment by the New Homes team for who will continue to support you through the first weeks of your tenancy.

The New Homes team offers an enhanced housing management service to new tenants to help you settle into your home. We provide assistance, support you to manage your rent account and can refer you to other services to provide specialist help.

You will have a New Tenant Visit in 4-6 weeks after you move in, where you & your New Homes Officer will review your tenancy and situation. You will then be moved across to a Neighbourhood Officer and an Income Officer, who will both support you with your tenancy going forward, instead of your New homes Officer.

For more information please see our Tenant Handbook in useful information below.

Support and advice

Moneywise is a free confidential service offered by MHA to help and support tenants make more of their money and maximise their incomes.


Want to get involved?

You can help us to improve our communities, homes and services for tenants. You can engage with MHA in lots of ways including; through activities in your communities, giving us feedback or coming along to an engagement activity.


Are you covered?

Protect your home contents now!

Monmouthshire Housing can help you obtain home contents insurance easily and at a price that is affordable. While many people often hope that nothing will happen to their belongings, sometimes things can go wrong unexpectedly.

With a special scheme called My Home arranged in conjunction with the National Housing Federation, Monmouthshire Housing tenants and residents can protect their belongings and gain peace of mind knowing if the unexpected happens they have cover.

Click on the My Home logo below to find out more.

You can also request a call back from the My Home team through this link or you can call direct on 0345 450 7288.